Returns Policy (Online Orders)

 

We do hope you that you enjoy all the products you order from Wroes but if you would like to return your item(s) for any reason please see the details below:

 

Returns:-

• If you wish to return your item(s) they must be returned within 14 Days of receipt of your order.

• All items must be in perfect unused condition with any packaging and labelling intact. Extra care must be taken when trying on clothing, please ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.

• Send your goods to us at the address below. Please ensure that all items are securely packaged. We also recommend that you use a recorded delivery service as we cannot credit any items that we do not receive or which are damaged in transit.

Please send your goods to:

 

Wroes Ltd.,

13 Belle Vue,

Bude,

Cornwall,

EX23 8JN.

 

*Wroes will only refund the cost of postage if the goods are faulty*

• Should you wish you can return item(s) to one of our stores. Please provide a copy of your order invoice when returning Instore, if you do not have a copy of this invoice our staff will be unable to refund the order.

• Certain types of product such as:

 

 

quilts;

duvets;

pillows;

Bedding (Duvet Cover & Pillowcases)

Bras

 

Are excluded except when returned in sealed packaging (unopened) or with all labels intact & unremoved, unless faulty. This is due to hygiene reasons. Wroes reserve the right to refuse refund if items are not returned in a saleable condition

 

 pierced earrings;

cosmetics/fragrances;

hats;

hair accessories

underwear and shapewear; control wear; hosiery; and swimwear 

Are excluded from return due to hygiene reasons

 

Exchanges:-

 

• Should you wish to exchange your item(s) for a different size or style we will be happy to arrange that for you. If the exchange results in a extra payment we will contact you to retake this information as Wroes does not hold payment details. This may result in extra delivery cost unless an item has been mis-supplied. Please contact us by telephone at 01288 353 789 or email us at enquiries@wroes.co.uk should you need more information.

Manufacturers Warranty:-

• Some of the products supplied by Wroes are covered by a manufacturers warranty should you think that the item you have purchased is covered by a warranty or you require more information please contact us at 01288 353 789 or email us at enquiries@wroes.co.uk and we will be happy to help.

Faulty:-

 

• Under the Consumer Rights Act 2015 you have the right to return any faulty item within 30 days for a full refund. Please do provide proof of purchase when returning any item

• You can also have the item replaced within the 30 day period if you should wish please contact your nearest store or call 01288 353 789 and a member of staff will be happy to help

 

 

Please send your goods to:

 

Wroes Ltd., 

13 Belle Vue,

Bude, 

Cornwall, 

EX23 8JN.

 

*Wroes will only refund the cost of postage if the goods are faulty*

 

 

This policy does not affect your statutory rights.

 

 

 

Returns Policy (In-Store)

 

We do hope you that you enjoy all the products you purchase from Wroes but if you would like to return your item(s) for any reason please see the details below:

 

 

Returns:-

• If you wish to return your item(s) they must be returned within 28 Days of purchase (7days for sale items)

• All items must be in perfect unused condition with any packaging and labelling intact. Extra care must be taken when trying on clothing, please ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.

• Should you wish to return your item(s) please take them into one of our stores with your receipt or proof of purchase. Should you not live locally to one of our stores please contact us at 01288 353 789 or email us at enquiries@wroes.co.uk and we will be happy to help.

• In the case of a lost proof of purchase please do contact us as we maybe able to assist you.

• Certain types of product such as:

 

pierced earrings;

cosmetics/fragrances;

hats;

hair accessories;

quilts;

duvets;

pillows;

underwear and shapewear ;

control wear;

hosiery; and

swimwear 

 

Are excluded unless faulty. This is due to hygiene reasons.

 

Exchanges:-

 

• Should you wish to exchange your item(s) for a different size or style our staff will be happy to assist you. The above list of excluded products applies to exchanges as well unless faulty.

 

Manufacturer’s Warranty:-

• Some of the products supplied by Wroes are covered by a manufacturers warranty should you think that the item you have purchased is covered by a warranty or you require more information please contact us at 01288 353 789 or email us at enquiries@wroes.co.uk and we will be happy to help.

 

 

 

 

Faulty:-

 

• Under the Consumer Rights Act 2015 you have the right to return any faulty item within 30 days for a full refund. Please do provide proof of purchase when returning any item

• You can also have the item replaced within the 30 day period if you should wish please contact your nearest store or call 01288 353 789 and a member of staff will be happy to help

   

 

 

 

This policy does not affect your statutory rights.