Delivery & Returns

Below is information on our delivery and return policies for both online and in-store orders. For further information on our delivery and returns policy please contact us.

Store Collection

Any order can be collected from one of our stores. Your order will be available at the Bude store within 24 hours (excluding weekends) of your order. If you would like to collect your goods from a different store, please telephone us on 01288 353789 and we will agree alternative arrangements. Remember to have your order reference number to hand when contacting Wroes about your order.

Please ensure that you bring a copy of your order confirmation with you. This can either be the order confirmation email or order complete page.

Standard Delivery (3-5 Days)

Your order will normally be dispatched the next day by courier or parcel post. Delivery will take between 3 and 5 working days. We currently only deliver to the mainland UK. The full list of counties and areas is available at the bottom of this page.

When just ordering gift vouchers you qualify for free delivery, otherwise the delivery charge is £4.99.

When your goods are dispatched you will receive an email notification to the email address you provide when ordering.

Returns Policy (Online Orders)

If for any reason you are not completely happy with your purchase you may return it for exchange or refund within 28 days. All items must be in perfect unused condition with any packaging and labelling intact. Certain types of product such as underwear, swimwear, duvets, mattress protectors and pillows are excluded (unless faulty) for hygiene reasons.

You may return items to us in two ways:

• In Person: simply take your items and their accompanying despatch note into any Wroes shop.
• By Post: send your goods to us at the address below. Please ensure that all items are securely packaged. We also recommend that you use a recorded delivery service as we cannot credit any items that we do not receive or which are damaged in transit. Please send your goods to Wroes Ltd., 13 Belle Vue, Bude, Cornwall, EX23 8JN.

Wroes will only refund the cost of postage if the goods are faulty.

This policy does not affect you statutory rights.

Returns Policy (In-Store Orders)

If for any reason you are not completely happy with your purchase you may return it for exchange or refund within 28 days (7 days for sales stock). All items must be in perfect unused condition with any packaging and labelling intact. Certain types of product such as underwear and pillows are excluded for hygiene reasons.

This policy does not effect you statutory rights.

Delivery Areas and Counties

We deliver to the following areas and counties throughout the mainland UK:

England

• Bedfordshire
• Berkshire
• Buckinghamshire
• Cambridgeshire
• Cheshire
• Cornwall and Isles of Scilly
• Cumberland
• Cumbria
• Derbyshire
• Devon
• Dorset
• Durham
• East Sussex
• Essex
• Gloucestershire
• Greater London
• Greater Manchester
• Hampshire
• Herefordshire
• Hertfordshire
• Huntingdonshire
• Kent
• Lancashire
• Leicestershire
• Lincolnshire
• London
• Merseyside
• Norfolk
• North Yorkshire
• Northamptonshire
• Northumberland
• Nottinghamshire
• Oxfordshire
• Rutland
• Shropshire
• Somerset
• South Yorkshire
• Staffordshire
• Suffolk
• Surrey
• Tyne and Wear
• Warwickshire
• West Midlands
• West Sussex
• West Yorkshire
• Westmorland
• Wiltshire
• Worcestershire
• Yorkshire

Scotland

• Aberdeenshire
• Angus
• Argyll
• Ayrshire
• Banffshire
• Berwickshire
• Bute
• Caithness
• Clackmannanshire
• Dumbartonshire
• Dumfriesshire
• East Lothian
• Fife
• Inverness
• Kincardineshire
• Kinross-shire
• Kirkcudbrightshire
• Lanarkshire
• Midlothian
• Moray
• Nairnshire
• Peebleshire
• Perthshire
• Renfrewshire
• Ross & Cromarty
• Roxburghshire
• Selkirkshire
• Stirlingshire
• Sutherland
• West Lothian
• Wigtownshire

Wales

• Anglesey
• Breconshire
• Caernarvonshire
• Cardiganshire
• Carmarthenshire
• Denbighshire
• Flintshire
• Glamorgan
• Merionethshire
• Monmouthshire
• Montgomeryshire
• Pembrokeshire
• Radnorshire